正准备跨年，突然收到一个扣款消息，12.99美元，心好痛，于是忍着痛跨完了年。because i‘m in China,so I can‘t watch Netflix.I have to use an agent.but your website doesn‘t support bringing it. Yesterday,I just opened your website plan.Can I apply for a refund?Because I can‘t watch the video pf your website without using the agent,please answer,thank you!Just a quick reminder, your timely response will help me get your issue resolved in the most efficient manner. May I have your email address on the account?So regarding refund, per checking on our guidelines, we can process a full refund but we need to cancel your account immediately, that means you can no longer access Netflix unless you restart your membership and you will get charge. Also, this refund may take up to 30 business days at maximum to receive it back. Should we proceed now?